Get the answer to all your questions here!
SHIPPING
Shipping is a flat rate of $25 for all orders under $150. If your order total exceeds $150, you automatically qualify for free shipping. This straightforward pricing ensures there are no hidden fees or surprises at checkout, allowing you to enjoy our products without worrying about extra costs.
We strive to process and ship all orders within 1-2 business days. Once your order is shipped, delivery typically takes 2-5 business days, depending on your location within Canada. You’ll receive a confirmation email with a tracking number so you can monitor your package every step of the way. Please note that during peak seasons or holidays, there might be slight delays.
Yes, we proudly offer shipping to all provinces and territories across Canada. No matter where you are—from urban centers to rural areas—we are committed to delivering our products safely and efficiently to your doorstep. Please ensure that purchasing cannabis products is legal in your area before placing an order.
Absolutely. We understand the importance of privacy and discretion. All orders are packaged in plain, unmarked boxes or envelopes with no logos or branding that might indicate the contents. The return address will not reference WarriorBuds or cannabis, so you can feel confident that your order is handled with the utmost confidentiality.
PAYMENTS
We currently accept payments exclusively through Interac e-Transfer for all online orders. This method is secure, quick, and widely used across Canada, ensuring a smooth transaction process. By using e-Transfer, we can keep your financial information confidential and provide a trusted payment experience.
After completing your order, you’ll receive detailed instructions on how to send an Interac e-Transfer. Simply log in to your online banking account, select the e-Transfer option, and send the payment to the email address provided in the instructions. Don’t forget to include your order number in the message section to help us match your payment promptly.
Yes, Interac e-Transfers are one of the most secure payment methods available. The transaction is encrypted end-to-end, and no sensitive banking information is shared with us at any point. This ensures your personal and financial details remain protected throughout the payment process.
Lorem ipsum dolor sit amet, consectetur adipisicing elit. Optio, neque qui velit. Magni dolorum quidem ipsam eligendi, totam, facilis laudantium cum accusamus ullam voluptatibus commodi numquam, error, est. Ea, consequatur.
RETURNS
Due to health and safety regulations concerning cannabis products, we do not accept returns or exchanges once an order has been shipped. We recommend reviewing your order carefully before finalizing the purchase to ensure everything is correct. If you have questions about a product before buying, our customer support team is happy to help.
If you receive an item that doesn’t match your order, please contact our customer support team immediately via live chat or email. Provide your order number and details about the incorrect item. We’ll verify the issue and arrange to send you the correct product as quickly as possible, at no additional cost to you.
Your satisfaction is our priority. If your order arrives damaged, please reach out to us right away. We may request photos of the damaged items and packaging to assess the situation. Once confirmed, we’ll offer a suitable resolution, which may include a replacement or a credit toward your next purchase.
Reporting an issue is easy. The fastest way is to use our live chat feature on our website, where our support team is ready to assist you in real-time. Alternatively, you can send an email to our customer service department. Please include your order number and a detailed description of the problem so we can address it promptly and effectively.
